Analyst - Level 2 Support

From humble beginnings in 2011, Evolution Mining is now a leading gold producer, operating six mines across Australia and Canada. Enacting our vision to be inspired people creating a premier global gold company, we are indeed a bold team with a bright future. Our operational diversity offers our employees access to many experiences and career opportunities within the one company. So, whether you choose to work at one of our underground or open pit operations, explore for our future as part of our Discovery team, or join our Group Office, we know you’ll have a bright future with us. 

About Mungari  

At Mungari, now with a mine life through to 2038, our people have a longer future with opportunities to grow. With underground and open pit mining, and an expansion of the processing plant underway, the operational diversity and unique work experience is great for building and uplifting careers. Located in the Western Australia Goldfields, enjoy our close-knit communities and local lifestyles.  

Your Benefits

At Evolution, we support, develop and reward everyone who chooses to be a part of our bright future. Your benefits include relocation assistance, salary packaging (i.e. novated car leasing, remote area housing), life insurance and income protection, employee share scheme, short term incentives, referral bonuses, recognition program, study assistance and local employee benefits. 

This position is open to FIFO from Perth to Kalgoorlie on a 7/7 (12-hour day) roster.

We understand that flexible work means something different to everyone and encourage you to have a conversation about the flexible work options available. 

About the role 

The IT Support Analyst (Level II) provides on-site and remote technical support across a large mine site, troubleshooting desktop, application, network, and mobile device issues. This role ensures timely resolution of IT incidents by working closely with external support providers and internal teams. A strong customer focus, problem-solving mindset, and ability to work in a fast-paced environment are essential.

Responsibilities include desktop support for client-server applications, web applications, Microsoft applications, Windows OS, and geology software. The role also involves user account management in on-premise and Azure Active Directory, deploying and maintaining the Standard Operating Environment using Windows Autopilot, and supporting collaboration tools such as Teams video conferencing and Mitel telephony. The analyst will also oversee the deployment and maintenance of iOS and Android mobile devices. Security responsibilities include preliminary assessments of cybersecurity incidents, such as malware and phishing threats, maintaining malware protection on all desktop and mobile devices, and escalating issues when necessary. Additional duties include maintaining IT documentation, managing asset registers, and supporting site-based technology projects to ensure efficient IT operations. The analyst will also contribute to process optimization initiatives aimed at improving IT service delivery. Participation in an on-call roster is required to provide after-hours IT support. The analyst will also ensure compliance with health, safety, and security standards, while promoting IT as a trusted and valued technology partner within the organization.

Key Highlights:

• Provide on-site and remote IT support, resolving desktop, application, network, and mobile device issues.
• Deploy and manage the Standard Operating Environment via Windows Autopilot and support collaboration tools like Teams video conferencing and Mitel telephony.
• Perform cybersecurity assessments, including malware and phishing investigations, and maintain endpoint security.
• Maintain IT documentation, asset registers, and site-based technology projects while driving continuous improvement initiatives.
• Participate in an on-call roster, ensuring compliance with health, safety, and security standards, and champion IT as a trusted business partner.

About you 

The succesful individual is a Microsoft Certified Professional and holds an ITIL certification, with the MCSE certification highly regarded. They bring 3-4 years of experience as an IT Support Analyst in a fast-paced, multi-site environment.

Their skill set includes technical analysis, problem-solving, and a proven track record in delivering results and exceeding customer expectations. They are proficient in Microsoft software, with strong troubleshooting and network support skills. Additionally, they have the ability to handle cybersecurity issues and manage multiple demands while prioritizing work efficiently. They excel in networking and relating with various stakeholders and are skilled at presenting and communicating information.

Key Highlights:

• Microsoft Certified Professional and ITIL Certified, with the MCSE certification highly regarded.
• Over 3-4 years of experience in a high-paced, multi-site IT Support environment.
• Skilled in technical analysis, problem-solving, and delivering results that exceed customer expectations.
• Proficient in Microsoft software, with strong troubleshooting, network support, and cybersecurity handling abilities.

At Evolution, as our name suggests, change and transformation is in our DNA. We want the Evolution experience to be your career highlight. We are an equal opportunity employer committed to creating a more inclusive and diverse workforce that represents the communities in which we operate. Candidates from all backgrounds are encouraged to apply. We are focused on keeping our people safe and healthy and creating sustainable value in an environmentally and socially responsible way. Join our bold team to start your next exciting chapter. 

To find out more about us and Mungari, click here https://joinus.evolutionmining.com/   

We thank you for taking the time to submit your application.